Terms & conditions

Introduction

Welcome to On The Go Keto. By accessing or using our website and social media platforms, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our services.

Use of Content

All content on this website, including text, images, videos, and other materials, is provided for general informational purposes only. The information is subject to change without notice. On The Go Keto does not guarantee the accuracy, completeness, or usefulness of any information provided.

User Responsibilities

Personal Use Only:

The content provided is for personal, non-commercial use. You may not copy, distribute, or reproduce any material from our website without our express written permission.

Medical Advice:

Our content is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition.

Compliance:

By using our website, you agree to comply with all applicable laws and regulations.

Account Registration:

To access certain features of our website, you may be required to create an account. You agree to provide accurate and complete information during registration and to update your information as necessary. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

User Conduct

You agree not to use our website to:

Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware.

Privacy Policy

Your use of our website is also subject to our Privacy Policy. Please review our Privacy Policy, which describes how we collect, use, and protect your personal information.

Limitation of Liability

On The Go Keto will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use our website or any content provided on the website.

Copyright Notice

You are prohibited from redistributing or reproducing any part of this content in any form without express written permission from us. This includes distributing or commercially exploiting the content, as well as transmitting or storing it on any other website or electronic retrieval system.

All meal plans, recipes, and supporting guidance provided are intended for your personal use only. They may not be shared, reproduced for publication, or used for personal or commercial purposes by others without authorization. Unauthorized use, sharing, or duplication of menus, recipes, photographs, and other related materials without written permission from Gigis On The Go Keto (Pty) Ltd and/or the original owner is strictly forbidden. We retain all rights regarding this matter

Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by On The Go Keto. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. By using our website, you expressly relieve On The Go Keto from any and all liability arising from your use of any third-party website.

Indemnification

You agree to indemnify, defend, and hold harmless On The Go Keto, its affiliates, officers, directors, employees, consultants, agents, and licensors from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of our website, your violation of these Terms & Conditions, or your infringement of any intellectual property or other right of any person or entity.

Modification of Terms

On The Go Keto reserves the right to modify these Terms & Conditions at any time. Your continued use of the website after any such changes constitutes your acceptance of the new Terms & Conditions. We encourage you to review these Terms & Conditions periodically to stay informed of any updates.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in South Africa to resolve any dispute arising out of the Terms & Conditions or the use of our website.

Refund and returns policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: info@onthegoketo.co.za
Address: 24 Queen Park Ave, Salt river, Cape Town.
Contact: +27(0)712663932”

Thank you for using On The Go Keto. We hope you find our resources helpful and informative.